Freddy’s Frozen Custard & Steakburgers is a fast-growing, national fast-casual restaurant brand known for its cooked-to-order steak burgers, shoestring fries, and old-fashioned custard. As the brand continues to expand across the country, consistency, speed, and guest experience remain top priorities—especially in the drive-thru lane, where a large portion of customer orders are placed. To support this growth, Freddy’s required a trusted partner with deep expertise in Quick Service Technology, specifically in drive-thru communication, audio systems, and nationwide deployment.
Freddy’s selected TSI to support both corporate-owned and franchised locations with scalable, reliable technology solutions designed for the demands of the quick service restaurant environment. With extensive experience in drive-thru systems, sound systems, and national project coordination, TSI has become a key technology partner in Freddy’s ongoing expansion strategy.
As Freddy’s footprint expanded, the brand faced several technology challenges common in the quick service industry. Each new location required dependable drive-thru communication systems, consistent background music, and technology that could be deployed efficiently across multiple markets. Franchisees needed guidance on system selection, while corporate leadership needed assurance that technology standards were being met nationwide.
Drive-thru performance is critical to the Freddy’s brand experience. Poor audio quality, unreliable headsets, or inaccurate vehicle detection can lead to longer wait times, incorrect orders, and frustrated customers. Freddy’s needed Quick Service Technology that enhanced speed, clarity, and operational efficiency without adding complexity for store teams.
TSI delivers end-to-end Quick Service Technology solutions tailored specifically to Freddy’s operational needs. Working closely with both Freddy’s corporate team and individual franchisees, TSI supports drive-thru intercom systems, in-store audio, and ongoing service to ensure a consistent experience across all locations.
TSI designs and installs industry-leading drive-thru solutions using HME and 3M/PAR systems. These solutions include wireless headsets for clear team communication, vehicle detection technology to improve order timing, and drive-thru timers to help track performance and efficiency. Each component plays a critical role in modern Quick Service Technology, enabling faster service and improved order accuracy during peak hours.
In addition to drive-thru communication, TSI coordinates music platforms, genres, and sound system design to ensure a consistent in-store experience across Freddy’s locations. Carefully selected speakers and amplification systems provide even audio coverage throughout dining areas and patios, reinforcing the brand atmosphere without overwhelming guests or staff.
This attention to audio detail ensures that Freddy’s maintains a welcoming environment while supporting operational efficiency, an often-overlooked but essential element of Quick Service Technology.
Every Freddy’s restaurant has unique characteristics, from building layout to traffic flow. TSI approaches each project with a detailed design process to ensure the right Quick Service Technology is implemented at every location.
During the design phase, TSI evaluates the number of required headsets, drive-thru lane configuration, vehicle detection placement, store layout, kitchen workflow, equipment placement, and speaker types and locations. This collaborative approach ensures technology decisions align with both brand standards and real-world operational needs.
Although TSI is headquartered in the Midwest, the company supports Freddy’s locations nationwide through a robust dealer network. This allows TSI to coordinate installations efficiently while maintaining consistent quality standards across all markets.
TSI manages scheduling, logistics, equipment procurement, installer coordination, and system testing to ensure each location opens with fully operational Quick Service Technology. This national coordination reduces delays, minimizes disruptions, and helps franchisees open on time with confidence.
Ongoing support is a critical component of any Quick Service Technology deployment. TSI provides centralized service and support, giving Freddy’s franchisees and corporate teams a single point of contact for troubleshooting and maintenance.
Many issues can be resolved remotely, reducing downtime and maintaining operational continuity. When on-site service is required, TSI coordinates a local technician to restore full functionality quickly and efficiently.
By partnering with TSI, Freddy’s has implemented a scalable Quick Service Technology strategy that supports rapid growth without sacrificing performance or consistency. Locations benefit from clear communication, improved drive-thru efficiency, and a cohesive guest experience across the brand.
TSI’s expertise in drive-thru systems, sound solutions, and national coordination positions Freddy’s for continued success in a competitive quick service market, proving that the right technology foundation is essential for long-term growth.
Delivered scalable Quick Service Technology to support Freddy’s rapid national expansion
Implemented reliable HME and 3M/PAR drive-thru systems to improve order accuracy and speed
Designed customized audio and communication solutions for each restaurant layout
Coordinated nationwide installations through a trusted dealer network for consistent quality
Provided centralized support and troubleshooting with a single point of contact through TSI
