At TSI Global, our commitment doesn’t stop once your system is installed. We know that AV and security system support is just as critical as the initial setup. That’s why we’ve built a Service Support Department that’s always on call—ready to fix, troubleshoot, and maintain your systems so you can focus on running your business without interruptions.
In today’s connected world, your audio-visual and security systems are essential tools. Whether you’re hosting a high-stakes video conference or protecting your facility after hours, downtime is not an option. With TSI Global, you can trust that help is never far away.
AV and Security System Support Beyond Installation
At TSI Global, we don’t believe in one-and-done service. Every system we install comes with a basic support package—and that’s just the beginning. Many of our clients choose to upgrade to our standard or enhanced support packages, which include faster response times, proactive monitoring, and extended service availability. These packages are designed to give you total confidence in the performance and longevity of your systems.
Pair our service packages with manufacturer warranties, and you’ve got an unbeatable combination of protection, support, and peace of mind.
Rapid Response From Certified Experts
Our AV and security system support team includes highly trained, certified technicians who are equipped to diagnose and resolve problems quickly—whether remotely or on-site. If your issue can’t be fixed virtually, we’ll dispatch a technician directly to your location.
We understand that issues with AV and security systems can be urgent. That’s why our team is always prepared to respond fast, troubleshoot efficiently, and restore functionality without unnecessary delays. From video walls to access control systems, we’ve seen it all—and we know how to get things back on track.
Support for the Systems That Power Your Business
No matter your industry or facility size, we’ve got the expertise to support the full range of AV and security technologies. Whether it’s:
- A classroom projector that won’t connect
- A conference room microphone that’s gone silent
- A building access system that isn’t responding
- Or a security camera feed that’s unexpectedly offline
Our AV and security system support team is trained to get to the root of the issue quickly. We support everything we install—and many systems we didn’t. That’s how confident we are in our expertise and responsiveness.
A True Technology Partner
What sets TSI Global apart is our approach to service. We don’t just see you as a customer—we see you as a long-term partner. Our Service Support Department is dedicated to ensuring your systems continue to perform reliably day after day, year after year.
We believe that AV and security system support isn’t an add-on—it’s a foundation. It’s what allows our clients to build trust in their technology and rely on it when it matters most.
Support That Speaks for Itself
One client remarked: “I can’t say enough good things about TSI’s Service Department. They responded on such short notice, fixed the issue quickly, and took the time to walk us through the solution so we’d know what to do next time. Truly appreciated—thank you, TSI!”
Another said: “We would like to extend a big thanks to you and TSI. You did a great job getting us back up and running a few weeks ago. Also, you’ve set us up to be successful if we encounter any issues in the future. We also appreciate your timeliness and professionalism.”
Preventive Maintenance and Proactive Service
Our enhanced service plans don’t just fix issues—they help prevent them. We offer regular maintenance visits, firmware updates, and performance checks to ensure everything stays in optimal condition. This proactive approach helps reduce the risk of failure and extends the life of your AV and security systems.
For clients who want maximum uptime and minimal disruption, our preventive services provide incredible value and long-term peace of mind.
Get Support When It Matters Most
The truth is, issues happen. Whether it’s human error, equipment failure, or a software glitch, every business eventually faces system challenges. What matters is how quickly and effectively you respond. With TSI Global’s AV and security system support, you’ll never face these challenges alone.
We’re on call, ready to assist, and committed to your continued success. From minor adjustments to major fixes, we’ve got you covered.